USE CASES

MORTGAGE LENDING

Help your customers navigate the complexity of getting a mortgage with a simplified homebuying experience.

OUR CUSTOMERS

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WHY IT MATTERS

BUSINESS CHALLENGE

A mortgage is often the biggest and most important purchase in a customer’s life, but it’s also one of the most complex and frustrating.

BUSINESS SOLUTION

Flybits empowers financial institutions to provide step-by-step guidance throughout the mortgage process, and provide a real-time channel to keep the applicant updated on their application status to ultimately enhance overall customer satisfaction.

Flybits has been a true partner and extension of our team. The platform allows us to have more personalized and contextualized conversations with our customers, and we've derived immediate value from being able to better understand and cater to those who bank with us.

Vipul Lalka
Associate Vice President and Head of North American Mobile Platforms, TD

BENEFITS

Cross-Sell Mortgages to Higher Propensity Customers

Send proactive mortgages offers to those who have signaled that they may be ready for a mortgage.

Guide Customers Through The Loan Application

Provide educational resources and checklists for customers to track all the necessary documents they need to prepare.

Remove Administrative Tasks For Your Loan Officers

Incent self-service tools to empower prospective homebuyers and help loan officers focus on value-added service.

USE CASES

Onboard first-time homebuyers and nudge applicants to advance in the process.

DID YOU KNOW?

For first-time homebuyers, “exceptional customer experience” is the #1 factor in their decision to choose a lender, ahead of “best rate”.

Ensure prospective homebuyers purchase creditor insurance or other add-on products.

DID YOU KNOW?

Personalized offers can boost your application conversion rate 1.5-2X higher.

Provide real-time notifications on a customer’s loan application status.

DID YOU KNOW?

When customers are provided with real time access to their loan status, their satisfaction score increases by 140 points on average.

Looking to learn more?

Download our eBook to improve the mobile home buying experience for current and prospective mortgage customers at every stage of the journey.

Mortgage Use Case Book Cover