USE CASES

CREDIT CARDS

Improve the cardholder experience and build engagement, loyalty, and higher lifetime value.

OUR CUSTOMERS

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members first logo
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WHY IT MATTERS

BUSINESS CHALLENGE

Cardholders jump from card to card because they don’t receive a differentiated, highly tailored experience – leading to lost revenue for a financial institution and low customer satisfaction.

BUSINESS SOLUTION

Flybits empowers a bank to build closer relationships with cardholders by giving them the tools to tailor timely and relevant communications, offers, alerts, and more. Cardholders have more valuable experiences which build trust and loyalty with their financial institution, and the financial institution becomes top of wallet and a long-term trusted advisor.

Flybits has been a true partner and extension of our team. The platform allows us to have more personalized and contextualized conversations with our customers, and we've derived immediate value from being able to better understand and cater to those who bank with us.

Vipul Lalka
Associate Vice President and Head of North American Mobile Platforms, TD

BENEFITS

Boost Activation Rates​

Engage customers while the card or PIN is in the mail to ensure the value of the card is top of mind when it arrives.​

Increase Early Month On Book Engagement

Incentivize key primary card behavior in the first 30-90 days to ensure high customer lifetime value.

Lift Credit Card Usage

Keep cards top of wallet by incentivizing primary card activity, and engaging through relevant and timely offers.

USE CASES

Increase credit card activation rates with timely nudges.

Reduce the burden on your call center, reduce the cost of direct mail, and deliver more meaningful interactions than email.

DID YOU KNOW?

Cardholders activated their card 5 days faster on average when they received engagement within the first 30 days of account opening.

Stimulate diversified credit card spending habits.

Incent cardholders to diversify category spend early, especially when the card becomes compartmentalized.

DID YOU KNOW?

When cardholders use their card for purchases in more than one category within the first 30 days, it increases the likelihood that they make that card their preferred payment method.

Foster loyalty through personalized engagements.

Increase CSAT and customer lifetime value by engaging your customers with timely and relevant offers.

DID YOU KNOW?

Smart contextual recommendations—such as sending restaurant recommendations via an app when a cardholder is near a merchant partner— can boost cardholder spend by 5 to 10 percent.

Looking to further improve the cardholder experience?

Download our eBook to improve the cardholder experience at every stage of the journey.

Managing the cardholder lifecycle ebook cover