As much of the world has come to a grinding halt, the situation around COVID-19 has exposed the weaknesses of institutions that have failed to truly invest in digital transformation strategies, while demonstrating the positive impact of those that have. While many credit unions have been actively trying to reach and support customers, their members’ expectations are increasing.
Create a new-to-bank onboarding process, with a digital welcome package and daily quizzes.
DID YOU KNOW?
Only 47% of banks and credit unions have an onboarding program, and those that do mostly use direct mail, phone and email.