As much of the world has come to a grinding halt, the situation around COVID-19 has exposed the weaknesses of institutions that have failed to truly invest in digital transformation strategies, while demonstrating the positive impact of those that have. While many credit unions have been actively trying to reach and support customers, their members’ expectations are increasing.
Onboard first-time homebuyers and nudge applicants to advance in the process.
DID YOU KNOW?
For first-time homebuyers, “exceptional customer experience” is the #1 factor in their decision to choose a lender, ahead of “best rate.”