Consumer Lending

Grow your lending portfolio and be there for your customers when they need financial flexibility.

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Deliver financial flexibility when customers need it most

Move beyond broadcast messages and provide personal loan offers during key life moments. Deliver personalized experiences, like pre-approval offers, and rate information that drives conversion and shows customers you’re there for them.

Cross-sell to credit card revolver customers.

Debt consolidation is cited as the number one reason an individual considers taking a personal loan. Home renovation projects are ranked as the second reason.

Pre-approval offers for high-value customers.

Customers who apply for a personal loan entirely online have the highest customer satisfaction score compared to non-digital segments.

Complimentary, moment-driven nudges to drive line of credit utilization.

Line of Credit super-prime borrowers only use 5.6% of available credit on average, while prime borrowers only use 27.5%.

Resources For You


Survey: US Credit Union Customer Needs During the COVID-19 Crisis

As much of the world has come to a grinding halt, the situation around COVID-19 has exposed the weaknesses of institutions that have failed to truly invest in digital transformation strategies, while demonstrating the positive impact of those that have. While many credit unions have been actively trying to reach and support customers, their members’ expectations are increasing.

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Survey: US Bank Customer Needs During the COVID-19 Crisis

While many banks have been actively trying to reach and support customers, the results of this survey reveal that customers’ expectations are increasing. It also highlights the change in their expectations, app adoption, and how customers feel about the way their bank is supporting them through this crisis.

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Customize the solution for your bank or credit union’s lending journey.