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The Flybits solution
Powered by five key pillars, we offer an end-to-end experience design platform that results in immersive and binge-able interactions with your customers.
Personalized customer experience
AI-driven, last-mile delivery to provide a Netflix-like experience to your customers. Keep your customers returning to your digital channels with relevant content in the moments that matter.
Mobile app integration
Flybits’ Concierge is an embedded layer that sits inside your existing app and takes only a week to implement without requiring IT support.
Orchestration & decisioning
Get to market faster than ever with an easy-to-use, no-code design studio that empowers anyone on your team to launch templated experiences on your digital channels in minutes.
Data ingestion
We assemble your proprietary data and enrich it with OOTB 3rd party and device-level data. Data ingestion is flexible to accommodate the stage of your data journey. Connect data via APIs, streaming, or a simple CSV upload.
AI-driven optimization
With Flybits Smart Tools, optimize customer targeting and prioritize experiences with our auto-generating machine learning engine. No tech support is required.
The Flybits solution
Powered by five key pillars, we offer an end-to-end experience design platform that results in immersive and binge-able interactions with your customers.
Assemble data
Aggregate unify and normalize all data sources and types, including device data through our Control Tower.
Orchestrate experiences
Easily design personalized customer content and turn them into experiences for relevant customers, optimizing targeting via our AI capabilities.
Deliver to customers
Contextualized experiences are delivered inside our mobile Concierge, which is embedded in your mobile channel.
The Flybits solution
Powered by 5 key pillars, we offer an end-to-end experience design platform that results in immersive and binge-able interactions with your customers.
1. Personalized customer experience
Intelligent last mile delivery that leverages AI to provide a Netflix-like experience to your customers. Drive customers back into your app/web with relevant content in the moment that matters.
2. Mobile app integration
Flybits’ Concierge is an embedded layer that sits inside your existing app, and take sonly a week to implement without requiring IT support.
3. Orchestration & decisioning
Get to market faster than ever before with n easy to use, no-code Experience Design studio that empowers anyone on your team to launch templated experiences on your digital channels in minutes.
4. Data ingestion
We assembe your proprietary data and enriche it with OOTB 3rd party and device level data. Data ingestion is flexible to accomodate the stage of your data journey. Connect data via APIs, streaming or a simple CSV upload.
5. AI-driven optimization
With Flybits Smart Tools, optimize customer targeting and prioritize experiences with our auto-generating machine learning engine. No tech support required.
Mobilize data as a strategic asset
Deliver personalized, context-relevant experiences and engagement at scale and create and deepen customer engagement through supplementing your customer data with other datasets without privacy, interoperability or data movement concerns and complexities.
travel
ESG
Royalty offers
home
card
Mobilize data as a strategic asset
Deliver personalized, context-relevant experiences and engagement at scale and create and deepen customer engagement through augmenting your customer data with other datasets without privacy, interoperability or data movement concerns and complexities.
Building Trust
How will today and tomorrow’s financial services companies serve their customers in the data economy? This white paper examines how banks can adopt new rules and behaviours to build reputation and trust and become a central hub of their customers digital lives.
The ‘connected’ experience roadmap
Customer-led personalization requires a process, data, and technology synchronization across your ecosystem. The Flybits platform and its experience architecture takes financial institutions across the three critical stages of Enterprise Experience Design, from personalization to an expanded data ecosystem.
START:
SINGLE SERVICE, FEWER DATA SOURCES
1. Launch hyper-personalization
Bring together available data
- Context based recommendations
- Increase engagement, & cross-sell products on high value use cases
- Deliver relevant experiences across the customer lifecycle
INCREASE VALUE:
DEEPENING EXPERIENCE ARCHITECTURE
2. Scale products & experiences
Ingest data across the enterprise to deliver standardized, relevant consumer experiences
- Unified experience across multiple lines of business (homebuying, cards, etc...)
- Expand across retail banking, wealth, insurance, etc...
- Multi-channel customer engagements
MAXIMIZE CLIENT LIFETIME VALUE:
MULTIPLE SERVICES & DATA SOURCES
3. Expand ecosystem footprint
Multiple partners jointly own the customer experience, expanding ecosystems to provide a seamless customer experience
- Open banking
- Partner services integration
Why Flybits?
ACTIVATE YOUR DATA
- Augment: Unifying ‘plug’ for data infrastructure to power personalization
- Scale: Data uniformity & data ecosystem access unlike you’ve ever had before
- Insights: Breakthrough data silos for a better view of your customers
- Privacy: Champion data privacy & security without compromising service
IGNITE YOUR BUSINESS
- Results: By personalizing your app, grow revenue by 15%
- Speed: Leverage My Bank Suite to get to market 85% faster
- Ownership: Business unit can launch experiences without IT
- Lower costs: No more build or consultancy fees
ELEVATE EXPERIENCES
- Supercharge: Power next gen CX that drive behavior and trust
- Engage: Grow engagement by 250% and drive digital self-service
- Grow CLV: By stimulating spend, improving loyalty, & retention
- Beyond banking: Design experiences, not transactions
Why Flybits?
ELEVATE DATA
CAPABILITIES
Scale your customer insights capacity by empowering teams to understand customer needs beyond your own datasets.
Orchestrate disparate data across multiple systems without privacy or interoperability concerns.
ELEVATE CUSTOMER
EXPERIENCE
Grow engagement levels by designing personalized, context-relevant use cases and user journeys.
Transform customer experience beyond solely transactional relationships.
Leverage technology to get to market faster, and test and adapt in real-time.
DRIVE BUSINESS
RESULTS
Grow revenues, cross-sell and upsell based on need, interest and context.
Drive customer lifetime value by improving retention, engagement, loyalty and trust.
Reduce customer engagement costs by eliminating the need for IT or consulting services involvement.