Blog

What’s the next big thing in context-as-a-service?

In our blogs, our digital engagement professionals explore new ideas and analyze the trends that are shaping our industry.

The Future of Banking is Contextual

The Future of Banking Is Contextual

Technology advancements and the proliferation of consumer apps have created a new customer experience paradigm, where customers expect interactions to be simple, intuitive, and seamlessly connected across physical and digital environments. In banking, the branch is no longer at the center of customer engagement — the “center” is the consumer themselves.

Read More »

Privacy by Design, More Than a Strategy

Consumer data privacy is seemingly at the forefront of every conversation about technology in the current climate. When major hacks such as last year’s Experian data breach happen, renewed calls for more stringent data protection protocols inevitably occur. Additionally, the recent predicament involving Facebook sharing customer data has also brought the issue of privacy to

Read More »