Technology advancements and the proliferation of consumer apps have created a new customer experience paradigm, where customers expect interactions to be simple, intuitive, and seamlessly connected across physical and digital environments. In banking, the branch is no longer at the center of customer engagement — the “center” is the consumer themselves.
What’s the next big thing in context-as-a-service?
In our blogs, our digital engagement professionals explore new ideas and analyze the trends that are shaping our industry.
For as many barriers banks face with data there are solutions. Embedding it throughout your organization is key, and here’s how you can…
One thing is for certain: the financial sector must undergo digital transformation. But that’s only half of it. Here’s everything you need to know, from benefits to challenges, before you take on the task at hand.
Financial Services Face 5 Key Challenges In Digital Transformation Financial institutions that fail to innovate their technology infrastructure, as well as the way they use and access data, will watch competitors pass them by. This is largely due to the fact that consumer expectations for easier, more personalized service have never been higher.
Consumer data privacy is seemingly at the forefront of every conversation about technology in the current climate. When major hacks such as last year’s Experian data breach happen, renewed calls for more stringent data protection protocols inevitably occur. Additionally, the recent predicament involving Facebook sharing customer data has also brought the issue of privacy to