As much of the world has come to a grinding halt, the situation around COVID-19 has exposed the weaknesses of institutions that have failed to truly invest in digital transformation strategies, while demonstrating the positive impact of those that have. While many credit unions have been actively trying to reach and support customers, their members’ expectations are increasing.
While many banks have been actively trying to reach and support customers, the results of this survey reveal that customers’ expectations are increasing. It also highlights the change in their expectations, app adoption, and how customers feel about the way their bank is supporting them through this crisis.
Customers don’t think about banking. They just expect it to work. These are extraordinary times, however, which call for extraordinary measures. It is an enormous opportunity for banks to build trust and loyalty and shift the perception that banking today is just about transactions.
Delivering ‘In App Context’ for Families at Ronald McDonald House Charities, Toronto Providing ‘home away from home’ experiences. It goes without saying that life is incredibly difficult for families with a seriously ill child. A scenario undoubtedly compounded by the need to relocate to a new city when seeking treatment. This is why, since 1981,
