As the response to COVID-19 evolves daily, communicating effectively with your customers is crucial. Digital channels are the best way to ensure they get timely and relevant information, plus they can do critical banking transactions. Is your app up to speed?

Customer Engagement During COVID-19 Guide

8 High-Impact Digital Experiences to Support Your Customers

Communicate with Customers in Real-Time

Update customers quickly and frequently with relevant and timely messages.

Provide COVID-19 Support

Support financial wellness and prosperity with personalized assistance and relief.

Leverage Digital for
Operational Efficiency

Empower customers with online and mobile resources and self-serve tools.


Branch Updates

Keep your customers up to date on local branch operations.

eStatement Enrollment

Encourage customers to adopt eStatements and other digital self-service tools.

Phone Scam and Fraud Awareness

Notify your customers of known fraud and scams.

Get these and  more experiences in our downloadable ebook.

use cases for crisis assistance

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