Competition for share of wallet is only intensifying in the digital age. It’s not enough to offer great benefits and a low introductory APR — cardholders demand seamless online and mobile experiences. Luckily, there are a few ways banks can step up to meet and exceed customer expectations.
The North American financial industry is exploring open banking, which began in the UK in 2018 as a set of regulations that requires banks to allow their customers to easily and securely share data with third parties such as other financial institutions or fintech companies.
Customer expectations are changing and banks have no choice but to evolve alongside or risk losing relevance. The key to doing so is leveraging the data on hand to create robust customer journeys. Here’s how…
Technology advancements and the proliferation of consumer apps have created a new customer experience paradigm, where customers expect interactions to be simple, intuitive, and seamlessly connected across physical and digital environments. In banking, the branch is no longer at the center of customer engagement — the “center” is the consumer themselves.
For as many barriers banks face with data there are solutions. Embedding it throughout your organization is key, and here’s how you can…
One thing is for certain: the financial sector must undergo digital transformation. But that’s only half of it. Here’s everything you need to know, from benefits to challenges, before you take on the task at hand.
Financial Services Face 5 Key Challenges In Digital Transformation Financial institutions that fail to innovate their technology infrastructure, as well as the way they use and access data, will watch competitors pass them by. This is largely due to the fact that consumer expectations for easier, more personalized service have never been higher.
Consumer data privacy is seemingly at the forefront of every conversation about technology in the current climate. When major hacks such as last year’s Experian data breach happen, renewed calls for more stringent data protection protocols inevitably occur. Additionally, the recent predicament involving Facebook sharing customer data has also brought the issue of privacy to
Founder and CEO, Hossein Rahnama and Director of Software Tools and Frameworks, Justin Lam demonstrated our capabilities to attendees at Finovate Spring 2018. The demonstration showcased the depth of our Digital Experience Platform by delivering engaging use cases to the audience in real time. Watch the video below for the full demonstration. Finovate Spring 2018