Month: October 2019

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Blog
Rebecca Engelberg

Optimizing The Cardholder Lifecycle Part 1: Acquisition

Customers expect every activity to be as frictionless as searching on Google or buying those new sunglasses on Amazon — and their expectations extend to financial services. Innovation within the industry teaches customers to expect hyper-personalized experiences with insights, recommendations and offers tailored specifically to them.

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Blog
Tom Goodwin

It’s Time to Rethink Banking for the Future

When we talk about business disruption, it’s all too easy for the overused and entirely vague nature of the term to turn what should be important conversations about change into a string of empty buzzwords amounting to counterproductive discourse. “Reimagined” airport lounges that just have new carpets, “disruptive” Instagram-first chinos with no perceivable difference —

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Blog
Justine Melman

Flybits Airshow Recap: Propelling the Future of Banking

On October 10th, we hosted the 2nd annual Flybits Airshow. This year’s show took place in New York and attracted an audience of senior level executives and experts in financial services. Whereas the 2018 Airshow, which took place in Toronto, focused on how AI was making headway across a number of sectors like insurance, wealth…

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Blog
Rebecca Engelberg

The Brandless Credit Card: How Banks Can Maintain Relevance in the Face of Disintermediation

When it comes to methods for carrying out everyday financial transactions, consumers are spoiled for choice, with a plethora of newer digital payment methods on offer. The problem is that many of these methods make the underlying transaction invisible, removing banks from the customer interface. Digital wallets, online subscription services, and P2P payment apps are the tip of the iceberg when it comes to offerings that let consumers transact without seeing or thinking about the underlying cards or bank accounts they’re using.

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customer experience
Blog
Oi Hua Lee

Building Better Customer Experiences with Design Thinking

Customers expect every activity to be as frictionless as searching on Google or buying those new sunglasses on Amazon — and their expectations extend to financial services. Innovation within the industry teaches customers to expect hyper-personalized experiences with insights, recommendations and offers tailored specifically to them.

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