Day: September 21, 2017

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Transactions to Interactions: The New Role Banks Play in Customers’ Lives

As originally published in BAI on June 1, 2017. The banking industry is in the midst of a digital evolution as more customers bypass branch visits for mobile or online banking. Retail banks, used to employing mass marketing techniques and face-to-face product sales in brick-and-mortar branches, now find themselves disrupted by consumers’ need for digital

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Three Ways Banking Can Be Less Transactional and More Advisory

As originally published in International Banker on June 14, 2017. Historically, banking operated using a product-centric business model; financial institutions employed mass marketing to sell consumers products and services, with an eye toward servicing the needs of the customers making in-person visits to their branches. The teller-customer relationship was based largely on completing transactions, be

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Fintech Startups Partnering With Banks Could Be a Good Thing

As originally published in Tech.Co on July 7, 2017. The surge in fintech startups isn’t just an anomaly — it’s becoming a trend. Between 2015 and 2016, research by KPMG found challenger banks saw a 32 percent spike in lending compared with a 5 percent drop for incumbents. Where is this increase coming from? Probably from challengers’

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3 Ways to Create a Strategic Framework for AI Adoption

As originally published in InformationWeek on August 23, 2017. CIOs need to help leaders understand how AI will really impact their spaces and take steps to using AI to help achieve long-term business objectives. Artificial intelligence has become a buzzword in boardrooms and C-suite meetings in companies large and small, across all industries. The purported

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4 Ways Technology Can Make Travelers Feel Right at Home

As originally published on HospitalityNet on June 6, 2017. Customer service is one of the hospitality industry’s hallmarks. Thirty years ago, it put a premium on the reservations systems and consistent services. But as the traditional buy-sell model fades away, the customer experience — not the product itself — is now a primary focus. Thanks

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